Customer Representative (Portuguese-speaking)-Website Solutions Lisboa

Customer Representative (Portuguese-speaking)-Website Solutions
Lisboa
Lisboa, Lisboa, Portugal

Customer Representative (Portuguese-speaking) - Website Solutions

We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.

As a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

As a Customer Service Representative, you will:

1. Provide exceptional customer service via chat, email, and phone to users.
2. Troubleshoot user issues with the platform, offering guidance and solutions.
3. Educate users on the platform's features and help them get the most out of their websites.
4. Work closely with the product and development teams to resolve complex technical issues.
5. Stay up to date with new program features and updates to provide accurate support.
6. Collect and relay user feedback to improve overall user experience.

Your qualifications:

1. High level of Portuguese (written and oral) and fluent in English (B2).
2. Experience in customer service, tech support, or a similar role.
3. Strong communication skills, both verbal and written.
4. Tech-savvy, with the ability to quickly learn new software and tools.
5. Excellent
   - solving skills and patience when dealing with users.
6. Experience with website builders or content management systems is a plus.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

In this role, we offer benefits that help you support your unique lifestyle:

1. Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
2. Competitive salary and performance bonus.
3. Central location in Lisbon, Portugal.
4. Bring-a-friend (referral) bonus opportunities.
5. Full paid training on the company and the project you'll be working on.
6. Career development programs, specialized courses, and language classes.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”

Concentrix is an
- opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.