Customer Representative

French Customer Representative for DJI - Lisbon, Portugal

Come and work with us.

Do you want to provide support for a leading manufacturer of drones, action cameras, and other products?

Are you French native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon ?

So we have the perfect opportunity for you!

DJI manufactures commercial remotely manned aircraft (called RPAs, unmanned aerial vehicles or drones) for various activities. It also designs and manufactures camera systems, gimbal stabilizers, sensors, propulsion systems, enterprise software and flight control systems.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond promptly and professionally to customer inquiries and issues via phone, email.
• Provide accurate and detailed information about drone products, features, and specifications.
• Assist customers with product setup, troubleshooting, and usage guidance.
• Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
• Process customer orders, returns, and exchanges.
• Track and update customers on the status of their orders.
• Stay informed about the latest drone models, software updates, and industry trends.
• Provide product recommendations based on customer needs and preferences.
• Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
• Gather customer feedback and provide insights to improve products and services.

To succeed in the role, you will need to have:

• Native or proficient level of French (C2)
• Intermediate level of English (at least B2)
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
• Relocation package
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

German Customer Representative for DJI - Lisbon, Portugal

Come and work with us.

Do you want to provide support for a leading manufacturer of drones, action cameras, and other products?

Are you German native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon ?

So we have the perfect opportunity for you!

DJI manufactures commercial remotely manned aircraft (called RPAs, unmanned aerial vehicles or drones) for various activities. It also designs and manufactures camera systems, gimbal stabilizers, sensors, propulsion systems, enterprise software and flight control systems.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond promptly and professionally to customer inquiries and issues via phone, email.
• Provide accurate and detailed information about drone products, features, and specifications.
• Assist customers with product setup, troubleshooting, and usage guidance.
• Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
• Process customer orders, returns, and exchanges.
• Track and update customers on the status of their orders.
• Stay informed about the latest drone models, software updates, and industry trends.
• Provide product recommendations based on customer needs and preferences.
• Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
• Gather customer feedback and provide insights to improve products and services.

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Intermediate level of English (at least B2)
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
• Relocation package
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

German Customer Representative for world's leading insurance broker - Lisbon, Portugal

Come and work with us.

Do you want to contribute to an outstanding customer representative service?

Are you German native or fluent with strong English communication skills?

Looking to make your career abroad in a multicultural environment?

So we have the perfect opportunity for you!

Our client is a global leader in insurance broking and risk management, bringing global, national, and
- specific solutions.

Your future project: join our German Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)
• Relocation package
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Arabic/French Technical Support – Lisbon

Our client is a worlds leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains.

About the project: You will support Arabic-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.

What you will be doing: Supporting clients by multiple communication channels (phone or email)Provide support to content creators both in Arabic and French;Provide pre and
- sales support for all self‑service products;Provide product and tool support to improve clients experience;Identify trends and solve problems facing multiple SMB clients.

Requirements:

• Fluency in Arabic and French (must be at least C1)
• Communicative level of English (at least B2)
• Ability to communicate clearly and effectively

What we offer:

• Base salary: 1200 euros gross
• Accommodation provided by the company in Lisbon (discounted)
• Relocation package for candidates from abroad
• Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
• Private health insurance after contract signature (additionally to the standard insurance)
• Airport pick‑up and administrative assistance with your registration in Portugal;
• Reimbursement of your initial flight expenses after 9 months of successful integration;
• Yearly complementary two‑way flight ticket to any country within the EU;
• Accommodation in one of our company’s shared apartments;
• Free Portuguese lessons, sports activities, cooking lessons and much more!

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Customer Support – Lisbon

Main responsibilities

Provide front line support and act as primary contact for clients.

Log all questions, incidents, problems and requests with accurate and complete information.

Research and respond to all calls, e‑mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures.

Perform first level technical troubleshooting and problem solving.

Fulfil reporting, data extraction and application configuration requests.

Escalate requests and incidents to the next level of tier support based on established guidelines and procedures.

Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.

Support internal project and development teams during new product releases roll out.

Drive continual improvement into monitoring/measurement/alerting practices and tools.

Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM.

Occasional Saturday for technical operations with customers on an alternating schedule.

Fluent in both French and English (near native level).

Analytic and problem‑solving skills.

Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market.

The following Skills are valued:

• Relevant academic background (3 yrs. min. )
• Previous experience in similar functions
• SQL (nice to have)
• AS400
• Banking knowledge and Stock (nice to have)