Customer Representative (Spanish-Speaking) – Creative Media Platform Porto

Customer Representative (Spanish-Speaking) – Creative Media Platform
Porto
Porto, Porto District, Portugal

1 week ago Be among the first 25 applicants

Job Title:

Customer Support Non-voice (Spanish-speaking) – Creative Media Platform - 1000€ Welcome Bonus
Job Description
Experience the power of a
- changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as Worlds Best Workplaces, “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year. If you’re looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence:

high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development
We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a Customer Support, you will:

Efficiently handle incoming support inquiries (non-voice - via chat and/or ticket) with accuracy
Follow standard operating procedures (SOPs) and escalate complex issues as needed
Investigate and collect information to provide to customer
Provide detailed and organised customer support and seek for initiatives to improve the overall customer experience
Your qualifications
Concentrix is a great match if you:

Have an advanced level of Spanish (written and oral) (C1) and a good level of English (B2)Understand of how social platforms function
Have proved computer skills and diligent worker
Have high attention to detail and
- solving mindset
Have the ability to effectively communicate, both written and verbally
If you feel you don’t check every box, we still encourage you to apply. Well do our best to match you with the right job, whether it’s this or another role. What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Full-time 6-month contract (with the possibility of renewal)Competitive salary and performance bonus1000€ Welcome Bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project youll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”Concentrix is an
- opportunity employer
Were proudly united as one team, one company, globally. Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position. Location:

PRT Porto - Avenida Sidonio Pais No 93Language Requirements:

Spanish (Required)Time Type:

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Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time

Job function

- Job function

Other

- Industries

IT Services and IT Consulting

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