Customer Representative (Spanish-speaking) - Insurance Company Lisboa

Overview

Customer Representative (Spanish-speaking) - Insurance Company role at Concentrix. This position is listed for candidates who are Spanish-speaking and aiming to work with
- related customer service at Concentrix.

What You Will Do In This Role

• Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy.
• Process requests via a transaction in the client policy administration system, and/or by writing and sending replies to letters/emails, information, contract documents, etc. , to the insured.
• Indexation and electronic archiving in the document management tool.
• Manage policy change requests, updating payment details.
• Handle claims and cancellation requests.

Your Qualifications

• Have a high level of Spanish (C2) and fluent in English (B2).
• Have previous customer experience is a plus.
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance.
• Are proactive,
  - motivated, and a great team player.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on experience and client needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Location

PRT Lisbon - Av. Mediterraneo, N°1

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Remarks

Language Requirements: Spanish (Required).