Customer Service & Admin Lisboa

Customer Service & Admin
Lisboa
Lisboa, Lisboa, Portugal

About Jove Insurance

Jove Insurance is a
- first insurtech MGA providing borderless,
- first insurance for contractors, SMEs, drivers, and recruitment firms across the UK, Europe, and the US. Backed by
- tier insurers and investors, our mission is to make insurance simple, fast, and portable.

We’re expanding our Lisbon team and looking for a motivated Customer Service & Admin Specialist to join us.

As a Customer Service & Admin Specialist, you will be the first point of contact for our customers, ensuring they receive timely, accurate, and supportive responses. You’ll handle queries through Hub
Spot, our own CMS, assist with claims, collaborate with the sales team to retain customers, and help us deliver an excellent customer experience that builds trust and prevents cancellations.

• Respond to customer tickets via Hub
  Spot, providing clear, helpful, and professional support.
• Resolve customer queries, requests, and complaints quickly and effectively.
• Support the sales team by engaging with customers to prevent cancellations and improve retention.
• Process and manage insurance claims in coordination with insurers and internal teams.
• Escalate complex issues to the appropriate teams while maintaining ownership of customer communication.
• Maintain accurate customer records and track interactions in Hub
  Spot.
• Contribute to improving customer service processes and feedback loops.
  

• Experience in customer service, admin, or account support (insurance/financial services experience is a plus).
• Strong communication skills (written and verbal) in English; Other European Languages is an advantage.
• Comfortable working with CRM/ticketing systems (experience with Hub
  Spot is preferred).
• Problem-solving mindset and ability to remain calm under pressure.
• Organised,
  - oriented, and proactive.
• Team player with the ability to work
  - functionally (sales, claims, operations).
  

• Competitive salary and benefits package.
• Opportunity to join a
  - growth global insurtech.
• International work environment with offices in Lisbon and London.
• Career growth opportunities as we expand across Europe, UK and the US.
• Supportive, innovative, and
  - moving team culture.