Customer Service & Content Reviewer for French Speakers Braga

Customer Service & Content Reviewer for French Speakers

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)

Language Requirements: Fluent French + English (B2+)

Contract Type: Full-time, 12-month renewable (option for permanent contract)

Relocation Support: Available for international candidates

About the job

Looking to grow your international career in customer experience and digital content moderation? Join a global team based in Lisbon and work with one of the world's most innovative tech platforms. In this role, you'll combine empathy, accuracy, and critical thinking to help maintain
- quality online content and assist users with their inquiries.

What You'll Be Doing

• Review, classify, and moderate online content to ensure it meets community guidelines.
• Respond to user queries regarding platform usage, policies, and
  - related issues.
• Provide accurate and timely support via chat, email, or phone.
• Identify and escalate potential risks, sensitive cases, or policy violations.
• Ensure a safe and respectful online environment by enforcing platform rules.
• Collaborate with internal teams to share user insights and improve support procedures.

What We're Looking For

• Fluent French and English at B2 level or higher.
• Strong attention to detail and analytical mindset.
• Resilient and comfortable reviewing sensitive or challenging content.
• Empathetic communicator with a
  - oriented approach.
• Previous experience in customer support or moderation is a plus, not mandatory.
• Must have EU citizenship or a valid work permit for Portugal.

What You'll Get

• Full training program (2 to 4 weeks depending on the project).
• 12-month renewable contract; permanent after 2 years.
• Monthly performance bonus (up to EUR 300 or EUR 900 quarterly).
• Meal allowance paid via card (tax-free).
• Private health and dental insurance from day one.
• 22 vacation days per year plus Portuguese public holidays.
• Christmas and holiday bonuses paid monthly.

Ready to make a real impact in digital safety and customer experience? Apply today and join us in Lisbon!