Customer Service & Sales Administration NAM (Late Shift) Lisboa

2 days ago Be among the first 25 applicants

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Responsibilities

• Manage a
  - dedicated account portfolio in collaboration with the relevant Accounts Managers.
• Work within a pool of market dedicated CSRs, with strong collaboration between business and supply chain.
• Support the Accounts Managers in bringing the requested level of service to customers who could potentially at term grow to become Key Accounts.
• Manage effective and accurate order processing from order placement to invoicing and
  - up.
• Enter and follow up on complaints.
• Manage Customer Specific Requirements in SFDC (Salesforce).
• Sample management in SFDC/SAP.
• Customer request management in SFDC.
• Gain knowledge in the specific markets.
• Participate in some improvement projects.

You can count on us for

• Growth and learning opportunities.

You will bring

• University Degree in a relevant field.
• 2 years experience in a similar position.
• SAP knowledge.
• Fluent in English.
• Acute customer centricity.
• Excellent relational skills.
• Capacity to collaborate and work within a team.
• Ability to manage projects.
• Microsoft Excel and Google tools (plus).
• CRM (SFDC a plus).

You will get

• Competitive salary and benefits package.
• 16 or more weeks of maternity/paternity and
  - parenting leave, according to local regulations.
• Training platform for all employees.
• Free
  - being sessions (physical and psychological).

Additional information

• Location: Campolide, Lisbon.
• This position is to manage a client portfolio for North America scope, having a fixed schedule from 14h00 to 23h00.
• Hybrid working model (2 times per week at the office).
• Initial
  - term contract, with the possibility of extension to a permanent one.

About Us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13, 000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
• Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.

Seniorities

• Entry level

Employment type

• Contract

Job function

• Distribution, Supply Chain, and Customer Service
• Industries: Chemical Manufacturing