Customer Service & Sales Representative

Customer Service & Sales Representative
Santa Maria da Feira
Santa Maria da Feira, Aveiro, Portugal

Key Responsibilities:

• Handle incoming customer inquiries

• Managing new Business opportunities together with Sales Director of Prestige Division

• Provide product information, pricing, and availability to customers, and assist with order placement and tracking.

• Address customer concerns, resolve complaints, and escalate issues as necessary to ensure customer satisfaction.

• Collaborate with the sales team to support internal sales efforts, including lead generation,
- up, and account management.

• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.

• Assist with the preparation of sales quotes, proposals, and contracts as needed.

• Coordinate with other departments such as logistics and finance to fulfill customer orders and resolve any related issues.

• Proactively identify opportunities to upsell or
- sell products and services to existing customers.

• Stay informed about industry trends, product updates, and competitor offerings to effectively address customer needs and concerns.

• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Qualifications & Skills:

• Previous experience in customer service, sales, project management or a related field preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to build rapport and relationships with customers and colleagues.

• Proficiency in MS Office suite and experience with CRM software preferred.

• Ability to multitask, prioritize, and manage time effectively in a
- paced environment.

• Problem-solving skills with a proactive and
- oriented approach.

• High school diploma or equivalent required; bachelor’s degree preferred.

• Knowledge of cork industry would be a plus.

Languages:

• Portuguese mother tongue

• Excellent written and oral English

• Spanish would be a plus.

Type of contract:

To be defined according to the actual potential of the successful candidate.

Location: Lobao (Portugal)

Salary:To define