Customer Service Advisor German + English

Job Title

Customer Service Advisor German + English

Location

Lisbon, Portugal (On
Site)

Start Date

08 January 2026

Company

Insurance Sector

Schedule

Monday to Friday (including bank holidays)

07:30 – 20:00, rotational shifts

Weekends off

Contract Type

CDD 6 months

Job Description

We are looking for German + English-speaking Customer Service Advisors to support an international insurance company. In this role, you will handle customer inquiries, provide policy information, process requests, perform case
- ups, and ensure a
- quality service experience. You will communicate by phone and email while maintaining accuracy, empathy, and compliance with company procedures.

Compensation

Base salary: 1100 x 14 months

Performance bonus: 100 x 12 months

Complexity bonus: 100 x 11 months

Allowances

Meal allowance: 7. 23 per working day

• Note: From 01/01/2026, meal allowance standardizes to 7. 63 per day for all employees (increase for Lisbon, Braga, Aveiro).

Transport allowance: 20 per month

• Note: For new hires starting from 01/01/2026, this allowance is discontinued. Existing recipients keep it.

Benefits

Health insurance from day 1 (employee pays monthly fee; becomes free after 6 months of contract).

Position bonus for Braga (details can be added if needed).

Work Model

On
Site, Lisbon