Customer Service Advisor Italian Speaker

Job Title: Customer Service Advisor Italian Speaker

Location: Lisbon, Portugal

Start Date: 20 November 2025

This is an excellent opportunity for Italian-speaking professionals experienced in customer service and
- oriented roles to join a leading global client in Lisbon.

About the Role

As a Customer Service Advisor, you will provide professional support to clients through inbound and outbound communications, assisting them with inquiries, troubleshooting issues, and improving their sales performance. The ideal candidate has strong communication skills, a proactive sales approach, and the ability to deliver a positive customer experience consistently.

Work Schedule

From Monday to Sunday, working on rotative shifts:

08:00 17:00 or 09:00 18:00

Two rotating days off per week

At a later stage (TBC by the client): 24/7 rotation, Monday to Sunday

Work Model

On-site (Lisbon office)

Compensation

Base salary: 1, 000 gross x 14 months

Welcome bonus: 100 gross x 11 months (paid over the first 12 months)

Meal allowance: 7. 23 per day

Transport allowance: 20 per month

Braga position bonus: 20 x 12 months (only applicable for Braga-based hires)

Important note on Welcome Bonus

Starting with hires from 1st September onwards, the Welcome Bonus will be paid in 12 monthly instalments (1/12 per month) during the first year. Each instalment is conditional on maintaining less than 6% unjustified absenteeism in the previous month. This should not be presented as part of the fixed monthly salary package.

Benefits

Health insurance from day 1 (employee contributes monthly until it becomes free after 6 months)

Meal and transport allowances included from the first working day

Ongoing development and growth opportunities within a dynamic and multicultural work environment

Relocation (Lisbon only)

Flight reimbursement: Up to 400 (Economy class) at the end of the 6th month of contract

Accommodation: Room in a shared apartment for up to 12 months (280/month, all bills included, deducted directly from payslip)

Eligibility: Available only for candidates relocating from outside Portugal

Requirements

Native or
- native fluency in Italian and good command of English (B2+)

Minimum of 1 year experience in customer service or support, preferably within telesales, account management, or customer success roles

Solid sales awareness and ability to influence seller success mandatory requirement

Candidates must not have previously worked for Byte
Dance in any capacity (LOB, BPO, or country)

Why Apply

Join a stable and expanding international environment where your communication and sales skills can truly thrive. This role combines customer engagement with business influence, ideal for professionals who want to grow within the tech or digital industry in Portugal.