Customer Service Advisor Italian Speaker

Customer Service Advisor Italian Speaker

Location: Lisbon, Portugal

Start Date: 20 November 2025

About the Role

Provide professional support to clients through inbound and outbound communications, assisting with inquiries, troubleshooting issues, and improving sales performance. The ideal candidate has strong communication skills, a proactive sales approach, and the ability to deliver a positive customer experience consistently.

Work Schedule

• Monday to Sunday, rotating shifts: 08:00‑17:00 or 09:00‑18:00
• Two rotating days off per week
• Later stage (TBC): 24/7 rotation, Monday to Sunday

Work Model: On‑site (Lisbon office)

Compensation

• Base salary: €1, 000 gross x 14 months
• Welcome bonus: €100 gross x 11 months (paid over the first 12 months)
• Meal allowance: €7. 23 per day
• Transport allowance: €20 per month
• Braga position bonus: €20 x 12 months (only applicable for Braga‑based hires)

Important note on Welcome Bonus: Starting with hires from 1 September onwards, the Welcome Bonus will be paid in 12 monthly instalments (1/12 per month) during the first year. Each instalment is conditional on maintaining less than 6% unjustified absenteeism in the previous month. This should not be presented as part of the fixed monthly salary package.

Benefits

• Health insurance from day 1 (employee contributes monthly until it becomes free after 6 months)
• Meal and transport allowances included from the first working day
• Ongoing development and growth opportunities within a dynamic and multicultural work environment

Relocation (Lisbon only)

• Flight reimbursement: Up to €400 (Economy class) at the end of the 6th month of contract
• Accommodation: Room in a shared apartment for up to 12 months (€280/month, all bills included, deducted directly from payslip)
• Eligibility: Available only for candidates relocating from outside Portugal

Requirements

• Native or
  - native fluency in Italian and good command of English (B2+)
• Minimum of 1 year experience in customer service or support, preferably within telesales, account management, or customer success roles
• Solid sales awareness and ability to influence seller success (mandatory requirement)
• Candidates must not have previously worked for Byte
  Dance in any capacity (LOB, BPO, or country)

Why Apply

Join a stable and expanding international environment where your communication and sales skills can truly thrive. This role combines customer engagement with business influence, ideal for professionals who want to grow within the tech or digital industry in Portugal.