Customer Service Advisor (m,f) German o: Cruise Line Porto

Customer Service Advisor (m,f) German o: Cruise Line
Porto
Porto, Porto District, Portugal

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Customer Service Advisor (m, f) German o: Cruise Line, Porto

Client:

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e8ef12532fa7

Job Views:

3

Posted:

23. 05. 2025

Expiry Date:

07. 07. 2025

Job Description:

Start:

29. 05. : German

Shifts:

Monday to Sunday - Rotative shifts within the schedule below:

Monday to Friday: 08:00h - 18:00h

Saturday and Sunday 08:00h - 17:00h

(occasionally you must have availability from 08:00h - 19:00h)

Tasks:

• Inbound calls
• Cross-Sell or Upsell cruise packages and associated products
• Customer support for
  - booking and booking management
• Support travel agents with bookings and booking management
• Assist customers with inquiries about destinations, ships, documentation, prices, etc.

Profile:

• German C2 and English B2 proficiency
• Already living in Portugal (any location in mainland Portugal)
• Previous contact centre or customer service experience (preferable)
• Experience in sales, tourism, or travel agencies is a plus
• Proven digital skills and diligent work ethic
• High attention to detail and
  - solving skills
• Effective communication skills, both written and verbal
• Ability to
  - task effectively

Benefits:

• Potential sales bonus up to €120. 00
• Life insurance
• Private health insurance
• Reimbursement of airfare after 6 months of contract (up to €400 in economy class)
• Accommodation for the first year: Apartment room with a rent of €280 per month (deducted from salary)