Customer Service Advisor (m,f) German or Danish: Cruise Line Porto

Customer Service Advisor (m,f) German or Danish: Cruise Line
Porto
Porto, Porto District, Portugal

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Customer Service Advisor (m, f) German or Danish: Cruise Line, Porto

Client:

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ac26c11c9f5d

Job Views:

2

Posted:

13. 05. 2025

Expiry Date:

27. 06. 2025

Job Description:

Start: 08. 05. 25 : German

29. 05. : German

Shifts:

Monday to Sunday - Rotative shifts within the schedule below:

Monday to Friday: 08:00h - 18:00h

Saturday and Sunday: 08:00h - 17:00h

(occasionally you must have availability from 08:00h - 19:00h)

Tasks:

• Inbound calls
• Cross-Sell or Upsell cruise packages and associated products
• Customer support for
  - booking and booking management
• Support travel agents with bookings and booking management
• Support customers with information about destination, boats, documentation, prices, etc.

Profile:

German or Danish C2 and / English B2

Already living in Portugal (any location in mainland Portugal)

Previous Contact Centre or Customer Service experience (preferable)

Previous experience in sales, tourism, and/or travel agencies is a plus

Proven digital skills and diligent work ethic

High attention to detail and
- solving mindset

Effective communication skills, both written and verbal

Ability to
- task is essential

• Possibility of a sales bonus up to 120. 00€
• Life Insurance
• Private health insurance
• Reimbursement of airfare on the 6th month of contract up to 400€ in Economy class
• Accommodation for the first year: Apartment room with rent of 280€ for 12 months (discounted directly from the payslip)