Customer Service Advisor (m,f) German or Italian: POS System Solutions Porto

Customer Service Advisor (m,f) German or Italian: POS System Solutions
Porto
Porto, Porto District, Portugal

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Customer Service Advisor (m, f) German or Italian: POS System Solutions, Porto

Client:

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f57a6cda78ab

Job Views:

1

Posted:

24. 05. 2025

Job Description:

Start: 29th May

Shifts:

Monday to Sunday, between 08:00 and 19:00

Days off: 2 days (rotative)

Tasks:

• Customer support to German-speaking customers by phone, email, chat, and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments such as Sales and Marketing

Profile:

• Enthusiastic and skilled in technology applications (using a smartphone, tablet, or computer is easy for you)
• Excellent language skills in German and comfortable speaking and writing in English
• Love to communicate, while being
  - going and patient with our customers
• Good and
  - friendly service is the highest priority for you
• Curious and persistent to solve issues
• Organized and able to keep a cool head even in stressful situations

Benefits:

• Excellent remuneration package based on experience, skills, and performance
• Life Insurance
• Private health insurance
• Reimbursement of airfare on the 6th month of contract up to 400€ in Economy class
• Accommodation for the first year: Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)