Customer Service Advisor - Remote In Portugal Lisboa

Customer Service Advisor - Remote In Portugal
Lisboa
Lisboa, Lisboa, Portugal

We're looking for German or Dutch speaking Customer Service Advisors to join our client's team in the beautiful Portugal!

What you'll do :

• Provide the highest level of support to our customers via phone and email on a range of issues;
• Give accurate, valid and complete information by using the right procedures;
• Be the owner of the customer query and ensuring a timely resolution and response;
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
• Create amazing customer experience that people value and we are proud of;
• Be responsible to follow the direction of management and provide feedback

What's the offer :

• Work from home possibility.
• Health Coverage and Private Health Care.
• Attractive Salary package with performance bonus.
• Relocation support package for candidates outside Portugal.

What we're looking for :

• German or Dutch C2 level
• Ability to resolve customer concerns and create a seamless customer experience.
• Self Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices.
• Ability to walk customers through complex procedures from start to finish.
• EU Citizenship / Residence card / Manifest of interest

Don't miss this incredible opportunity! Apply now!