Customer Service Agent (English C1 With German B2 - Speaking) - Banking Company Porto

Customer Service Agent (English C1 With German B2 - Speaking) - Banking Company
Porto
Porto, Porto District, Portugal

Customer Service Agent in French and English (M/F) - Porto

Direct message the job poster from Eurofirms Group | People first

Are you looking for your next adventure?

As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s most
- known brands.

To give customers a consistent path to a great experience, you will:

• Maintain a positive, empathetic and professional attitude towards customers;
  
  
  
  
• Respond promptly to customer inquiries;
  
  
  
  
• Communicate with customers by calls, tickets, emails or messages;
  
  
  
  
• Know the product/service well;
  
  
  
  
• Process customer requests and complaints;
  
  
  
  
• Track, documentand retrieve information in call tracking database;
  
  
  
  
• Increase customer loyalty by delivering a seamless experience.

Our client is a great match if you:

• Have a proficient or bilingual level of French and advanced level of English;
  
  
  
  
• Have 6 months –1 year of customer service experience;
  
  
  
  
• Have callcenter experience;
  
  
  
  
• Live in Porto or near Porto;
  
  
  
  
• Have flexibility in terms of shifts;
  
  
  
  
• Have effective communication skills and customer care skills – ability to listen and understand the customers needs;
  
  
  
  
• Have strong computer navigation skills (you don’t need to be a pc nerd, don’t worry);
  
  
  
  
• Have gooddisposition to work in a customer service environment.

What’s in it for you?

• An attractive local salary package;
  
  
  
  
• Paid training;
  
  
• Vacation and Christmas bonuses – we want to say thank you on the happiest seasons of the year;
  
  
  
  
• Monthly performance bonuses.

What are you waiting for? Apply!

Seniority level

- Associate

Employment type

- Full-time

Job function

- Customer Service

- Industries: Telephone Call Centers

Porto, Portugal

Notes

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