Customer Service Agent (English C1 with German B2 - Speaking) - Banking Company Porto

Customer Service Agent (English C1 with German B2 - Speaking) - Banking Company
Porto
Porto, Porto District, Portugal

Customer Service Agent (English C1 with German B2 - Speaking) - Banking Company

Apply locations

PRT Porto - Avenida Sidonio Pais Nº 93

Posted 30+ Days Ago | Job requisition id R1545729

Job Title:

Customer Service Agent (English C1 with German B2 - Speaking) - Banking Company

Job Description

Experience the power of a
- changing career

We are a global technology and services leader powering the brands of the future. We assist
- known brands—used daily—improve their businesses with technology and integrated solutions across over 70 countries. Recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " we are committed to your growth and inspiration.

If you seek growth and inspiration, as a Customer Service Representative in Porto, Portugal (On-Site), you will be the first point of contact for the entire Service Retail, supporting our international customers. Fluency in English and basic German understanding are essential.

Career growth and personal development

We provide comprehensive training,
- edge technologies, and ongoing support. At Concentrix, there’s significant potential for career and personal growth, with about 80% of our managers promoted from within. We offer free learning and leadership development programs to help you achieve your career ambitions.

What you will do in this role

• Manage incoming phone calls
• Identify and assess customer needs to ensure satisfaction
• Build sustainable relationships and trust through open communication
• Provide accurate and complete information using the appropriate tools
• Follow client communication procedures and guidelines
• Engage customers proactively
• Demonstrate genuine enthusiasm, patience, empathy, and effective communication skills
• Problem-solve effectively

Your qualifications

We are a great match if you have:

• Fluent verbal and written skills in English (C1)
• German knowledge (B2)
• Excellent communication skills
• Strong phone handling and active listening skills
• Customer-oriented mindset and adaptability to different customer personalities

Even if you don’t meet all criteria, we encourage you to apply. We will do our best to find the right role for you.

What’s in it for you

Benefits include:

• Full-time, indefinite contracts (negotiable based on experience and client needs)
• Competitive salary and performance bonuses
• Central Porto location
• Referral bonuses
• Paid training on company and project specifics
• Career development, specialized courses, and language classes

Experience the best version of yourself!

If this is your next career step, we want to hear from you. Apply today and join over 440, 000 global changemakers calling Concentrix their employer of choice.

Concentrix is an
- opportunity employer

We are committed to a work environment free from discrimination and harassment, based on merit and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, disability, or other protected status.

Eligibility to work

Only candidates legally authorized to work in Portugal will be considered.