Customer Service Agent For Expedia - French Speaker Lisboa

Customer Service Agent For Expedia - French Speaker
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about travel and helping people?

This is your opportunity to join Expedia in Lisbon and provide
- class customer service for one of the world’s leading online travel companies. If you are dynamic, motivated, and eager to gain international experience, this role is for you! Your responsibilities

• Support customers during the booking process by phone, email, or chat.

• Assist with booking modifications, cancellations, and refunds.

• Provide guidance and solutions during customers’ vacations.

• Maintain and expand client relationships.

• Generate and manage qualified leads.

• Ensure
  - quality customer and client support across multiple areas.

• Native-level French, with a good level of English (B2+ preferred).

• Passion for travel and the tourism industry.

• Strong communication and listening skills.

• Motivation, commitment, and a proactive attitude.

• Willingness to relocate to Lisbon for an international career experience.

• Contract : Long-term
  - term contract, renewable every year.

• Working hours : Full-time (40h/week) on rotating shifts, depending on the project.

• Salary conditions (2 options):
  • With free accommodation (shared flat, all bills included): €1, 040 gross/month

  • Without accommodation: €1, 240 gross/month

• Relocation package for international candidates :
  • Reimbursement of your initial flight after 9 months

  • Airport
    - up upon arrival

  • Annual return flight to your home country (within the EU)

  • Assistance with paperwork,