Customer Service Agent - French speaker (m/f/d) Lisboa

Customer Service Agent - French speaker (m/f/d)
Lisboa
Lisboa, Lisboa, Portugal

Company Description

We are a leading global mobility service provider with sales of €3. 07 billion and around 9, 000 employees worldwide. Our mobility platform ONE combines products such as SIXT rent, SIXT share, SIXT ride, and SIXT+ to offer our customers access to a fleet of 222, 000 vehicles, 1, 500 cooperation partners, and around 1. 5 million drivers worldwide. We are present in more than 110 countries with 2, 098 rental stations, committed to providing outstanding customer service and a
- class customer experience. Join us to revolutionize the world of mobility!

Job Description

We are expanding and seeking a French-speaking Customer Service Agent (m/f/d) to join our international service & sales team. Your role will be to ensure our customers receive premium service, encouraging their loyalty and satisfaction.

Your Responsibilities:

• Be the first point of contact for our customers, handling inquiries regarding bookings, rental agreements, complaints, and invoices.
• Assist customers via phone and email with online booking systems, reservations, and problem resolution.
• Provide empathetic and professional advice to customers, demonstrating excellent communication skills.
• Collaborate closely with other departments to enhance customer satisfaction and loyalty.

Your Skills:

• Fluent in French and English, both written and spoken, with clear and understandable communication.
• Experience in customer service, call centers, or BPO environments, with a professional and friendly approach to challenging customers.
• Organizational, communicative, dependable, and able to handle a heavy workload.
• Enjoy working in international teams and exchanging ideas with colleagues.
• Proficient in MS Office applications, especially Outlook, Word, and Excel.

What We Offer:

• 28 days of vacation, plus a day off for your birthday and one volunteer day annually.
• Hybrid working model with no dress code, supporting
  - life balance.
• Permanent contract from the start with
  - average,
  - based compensation.
• Access to discounts on SIXT services and partner offers.
• Training programs for personal growth and development.
• Private health insurance and
  - being support through the Coverflex system.

Additional Information

Join our team and be part of a global leader in mobility services, committed to innovation, stability, and exceptional customer experiences. Apply now to take off with us!