Customer Service Agent - German or French Speaker

1GLOBAL is a
- driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a
-
- class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and
- first businesses—including
- banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

Position Overview

Become part of our dynamic,
- dedicated and
- lingual team of Customer Service Agents! We provide telephone and online support services in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday. Currently, we’re looking for a talented individual to join our German or French support team. Business proficiency in English is also essential as it is our primary business language. We are open to hiring candidates in Lisbon.

Key Responsibilities

• Act as first line support to corporate customers, aiming to solve their technical queries by phone and email.
• Track, collate and respond to customer issues within agreed timescales.
• Escalate and liaise with Technical Support (TS) in Portugal for more complicated cases.
• Work closely with Service Account Managers to help develop, grow and retain customer accounts.

Requirements

• Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
• Knowledge of supporting users with voice calls, text messages and internet mobile data services.
• A professional telephone manner and call management skills.
• Outstanding written and verbal skills in German or French are required.
• Excellent written and verbal English skills - able to take technical information and translate it into easily understandable language for customers.
• Exceptional customer relationship management skills - including handling complaints effectively.
• Good teamwork, organisational and time management skills.
• Excellent analytical and
  - solving skills.
• Good attention to detail and the ability to understand and follow technical processes accurately.
• Experience gained from roles such as Helpdesk, Customer Service or Call Centre, Mobile Handset support roles, Telecoms sector (GSM and Vo
  IP).

Availability

• Monday to Friday, 8am - 5pm.

Benefits

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: Collaborate daily with the most capable and renowned external advisors.
• Dynamic Work Environment: Thrive in a collaborative,
  - paced workplace where innovation is encouraged.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a
  - edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow.
• Open Communication Culture: Your ideas are heard; open dialogue is encouraged.
• Get Things Done Attitude: Be part of a
  - driven team that values efficiency, creativity and tangible impact.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Non‑profit Organizations and Primary and Secondary Education