Customer Service Agent (German-speaking) - Banking Company Lisboa

Overview

Customer Service Agent (German-speaking) - Banking Company - Remote - 2000€ Welcome Bonus

Experience the power of a
- changing career. We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative (Remote), you will act as a point of contact for our banking company clients and provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency.

What You Will Do In This Role

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right tools
• Follow clients’ communication procedures and guidelines
• Take the extra mile to engage customers
• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

Your Qualifications

• Have a high level of German (written and oral) (C1)
• Good communication in English (B2)
• Excellent communication skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to help customers, patient, empathetic, and passionately communicative
• Problem-solving mindset and be confident at troubleshooting and investigation

If you feel you don’t check every box, we still encourage you to apply. We-'ll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• 2000€ Welcome Bonus
• Work from home in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”

Equal Opportunity

Concentrix is an
- opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements: German

Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1564601

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x