Customer Service Agent (German Speaking)
col-wide
Job Description:Do you speak German language fluently? Are you passionate about creating a safe and positive online environment? We're looking for a
Customer Support professionalto join our Client's dynamic team in Lisbon!Tasks
Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations
Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
Collaborating with teams across different locations with aligned goals
Reporting system irregularities and
- facing issues to the appropriate department
Familiarity with Standard Operating Procedures (SOP) and commitment to
- quality service delivery. Requirements
Willingness and flexibility to work in shifts German language C1 level, at least
English language skills to a business standard
Excellent written and verbal skills as well as high interpersonal skill level
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
Ability to perform well in a
- task/cultural and
- changing dynamic environment
A flexible, creative and driven personality
General computer knowledge (MS Office, Internet)Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
Workng schedule: shift rotation 24/7. 40 hours a week. Benefits
Permanent working contract
Food Allowance - paid monthly
Health Insurance
Birthday Day: 1 Extra leave day per year
Referral Program
Home Office: 2 days in the office and 3 days from home in average per week
Other Benefits – access to to Linked
In Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!Ready to make a positive impact on a global company? Apply today!At Careerxtra, we stand as a dedicated staffing specialist in the dynamic realm of the working world. With a pulse on
- evolving industries, we meticulously connect opportunities to our vibrant and growing community, fostering a seamless synergy between talent and growth.
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