Customer Service Agent in Danish Braga

Customer Service Agent in Danish
Braga
Braga, Braga, Portugal

Hi! Are you looking for your next adventure abroad?

What about moving to Portugal?

As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s most
- known brands.

, :

• Maintain a positive, empathetic and professional attitude towards customers;

• Respond promptly to customer inquiries;

• Communicate with customers by calls, tickets, emails or messages;

• Know the product/service well;

• Process customer requests and complains;

• Track, document and retrieve information in call tracking database;

• Increase customer loyalty by delivering a seamless experience.

- :

• Have a proficient or bilingual level of Danish, and advanced level of English;

• Have 6 months – 1 year of customer service experience;

• Have call center experience;

• Are living in or willing to relocate to Portugal;

• Have flexibitity in terms of shifts;

• Have effective communication skills and customer care skills – ability to listen and understand the customers needs;

• Have strong computer navigation skills (you don’t need to be a pc nerd, don’t worry);

• Have good disposition to work in a customer service environment.

- ’ ?

• An attractive local salary package;

• Paid training;

• Relocation package for 2 months;

• Full-time employment contract;

• Vacation and Christmas bonuses – we want to say thank you on the happiest seasons of the year; • Career path;

• Monthly performance bonuses.

? ! .