Customer Service agent in Italian (M/F) - Porto Porto

Customer Service agent in Italian (M/F) - Porto
Porto
Porto, Porto District, Portugal

As a result of the incredible growth of our client, we’re looking for a Customer Service agent in Italian (M/F) to join us and one of the world’s most
- known brands.

- Maintain a positive, empathetic and professional attitude towards customers;

- Respond promptly to customer inquiries;

- Communicate with customers by calls, tickets, emails or messages;

- Know the product/service well;

- Process customer requests and complains;

- Track, document and retrieve information in call tracking database;

- Increase customer loyalty by delivering a seamless experience.

- Have a proficient or bilingual level of Italian, and advanced level of English;

- Have call center experience;

- Are living in or willing to relocate to Porto;

- Have flexibitity in terms of shifts;

- Have effective communication skills and customer care skills – ability to listen and understand the customers needs;

- Have strong computer navigation skills;

- Have good disposition to work in a customer service environment.