Customer Service Agent (m/f/d) Lisboa

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a
- driven approach to making travel more accessible, sustainable, and affordable.

Join our passionate
- site operations team in Lisbon where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience.

As a Customer Service Agent at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers bus station. You’ll be the face of Flix in Lisbon helping travelers, managing departures, and promoting our green mobility mission.

About the Role

• Support passengers with tailored travel options and promote Flix
  Bus products and services
• Welcome and guide travelers at Lisbon Flix
  Bus shop
• Coordinate coach departures and arrivals in close collaboration with drivers and operations
• Monitor and report
  - impacting issues (e. g. delays, competitor activity, security)
• Manage ticket sales and refunds, including cash desk responsibilities
• Actively respond to disruptions and assist passengers
  - site
• Use digital tools (apps, tablets) to ensure operational efficiency and passenger support

About You

• No formal education required; experience and customer passion matter most
• 1+ year of experience in hospitality, transport, tourism, or
  - facing roles
• Fluent in English and Portuguese
• Strong communication and interpersonal skills
• Comfortable using digital tools and handling
  - site tasks
• Resilient under pressure,
  - oriented, flexible, team player
• Experience in sales or cash handling is a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an
  - first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and
  - led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

Apply now

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Dear potential Flixie,

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on voluntary basis. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research.

If you prefer not to provide this information, simply click on "I do not wish to answer. " Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers will remain anonymous and unidentifiable to you individually. The decision on your application will be made independently from your participation and the information you provide.