Customer Service Agent (m,f) Betting App: French Lisboa

Customer Service Agent (m,f) Betting App: French
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Agent (m, f) Betting App: French, Lisbon

Client: [Client Name]

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 9d59892434f1

Job Views: 3

Posted: 02. 04. 2025

Expiry Date: 17. 05. 2025

Job Description:

Start: 2nd May

Key Responsibilities:

1. Providing customer assistance via incoming calls, live chat, email, and social media channels.
2. Offering prompt and effective solutions to questions regarding account setup and verification,
   - in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.
3. Serve as a knowledgeable consultant for customers in the sports industry.
4. Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
5. Build sustainable relationships and trust with customers through open and interactive communication.
6. Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
7. Offer feedback and recommendations to optimize internal processes.

Profile:

French C2

English B2

Benefits:

1. Excellent remuneration package based on experience, skills and performance
2. Life Insurance
3. Meal allowance + Transport allowance
4. Private health insurance