Customer Service Agent (m,f) Payment Solutions Account: French or Spanish Lisboa

Customer Service Agent (m,f) Payment Solutions Account: French or Spanish
Lisboa
Lisboa, Lisboa, Portugal

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Customer Service Agent (m, f) Payment Solutions Account: French or Spanish, Lisbon

Client:

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: b5e0882d6702

Job Views: 3

Posted: 24. 04. 2025

Expiry Date: 08. 06. 2025

Job Description:

Start: 24th April : French, 28th April Spanish and 29th May

Shifts: Monday to Sunday – 24/7 (Rotative shifts including night shifts)

Tasks:

As a Customer Support Agent, your role involves providing exceptional B2B customer support. You will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.

You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.

Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:

1. Identify account holder;
2. Verify account information;
3. Comply with all regulatory guidelines and procedures provided by Customer.

The support will be handled both in English and in the support language.

Profile:

French C2

English C1

Benefits:

Excellent remuneration package based on experience, skills and performance

Life Insurance

Meal allowance + Transport allowance

Private health insurance