Customer Service Agent (Phone/Messaging/Email) - Portuguese Lisboa

Customer Service Agent (Phone/Messaging/Email) - Portuguese
Lisboa
Lisboa, Lisboa, Portugal

Customer Service Agent (Phone/Messaging/Email) - Portuguese

We’re looking for a proactive and empathetic Customer Service Agent to join a
- paced, innovative company operating at the forefront of the digital finance industry. In this role, you’ll support Portuguese-speaking customers via phone, messaging, and email, helping to ensure a seamless and secure user experience.

Minimum Qualifications:

• Highschool Diploma (12th Grade) with a Certificate minimum - mandatory
• English (C1) and Portuguese (Native) - mandatory
• Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above)
• Strong interpersonal, analytical, and communication skills
• Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
• Flexible and adaptable to the evolving needs of a
  - growth and fast paced organization environment
• Detail-oriented with strong customer focus

Preferred Qualifications:

• Any Graduate degree (BA, B. Com, B. Sc, etc)
• Experience working in a Fin
  Tech/Crypto environment/company
• Strong
  - solving and
  - making abilities
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with customer relationship management (CRM) systems and practices
• Interest in the crypto economy