Customer Service Agent

Customer Service Agent (Inbound)

At Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will be responsible for providing information about our products and services, answering customer inquiries, and resolving any issues efficiently. Our goal is to ensure excellent service standards, respond effectively to customer needs, and maintain high customer satisfaction.

What You’ll Do

• Handle inbound calls, web chats, social media inquiries, and emails.
• Identify and assess customer needs to provide the best solutions.
• Deliver accurate, complete, and
  -
  - date information using appropriate tools.
• Meet customer service team objectives and call handling quotas.
• Manage customer complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

What We’re Looking For

• Fluency in Portuguese and English (spoken and written) - Mandatory.
• Previous experience in customer support is a plus.
• Strong active listening skills and ability to handle phone interactions.
• Familiarity with customer support systems, customer‑oriented mindset, and adaptability to different customer needs.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

What We Offer

• 6‑month fixed‑term contract with the possibility of renewal.
• Base salary of €870. 00 + Meal allowance of €7. 25/day.
• Full‑time schedule: Monday to Saturday, from 09:30 to 18:30.
• Fixed day off on Sunday + an additional rotating day off during the week.

Join us and be part of a dynamic team at Lyca Mobile Portugal!

Customer Support

• Provide front line support and act as primary contact for clients.
• Log all questions, incidents, problems and requests with accurate and complete information.
• Research and respond to all calls, e‑mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures.
• Perform first level technical troubleshooting and problem solving.
• Fulfill reporting, data extraction and application configuration requests.
• Escalate requests and incidents to the next level of tier support based on established guidelines and procedures.
• Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.
• Support internal project and development teams during new product releases roll out.
• Drive continual improvement into monitoring/measurement/alerting practices and tools.
• Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM.
• Occasional Saturday for technical operations with customers on an alternating schedule.
• Fluent in both French and English (near native level).
• Analytic and problem‑solving skills.
• Ability and willingness to acquire in‑depth knowledge on different technologies and products and Stock market.
• Relevant academic background (3 yrs.  min. ).
• Previous experience in similar functions.
• SQL (nice to have).
• AS400.
• Banking knowledge and Stock (nice to have).

Customer Support with Dutch

Lisbon – Full‑time – Relocation support provided.

• Provide support to high‑level clients via chat, email, and phone.
• Assist customers with the self‑serve advertising platform and related tools.
• Deliver pre‑ and post‑sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

• Fluency in Dutch (mandatory) and proficient English.
• Strong communication, problem‑solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• A team player with a proactive and customer‑oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

• Competitive monthly salary.
• Performance‑based bonuses.
• Health insurance and employee discounts.
• Meal allowance.
• Relocation support (for candidates moving from within Europe).
• Full training provided and paid.
• Real career progression opportunities in a leading industry.

• Join a well‑established and reputable company in the customer experience sector.
• Work with globally recognised brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation and relocation package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Customer Support with Turkish – Lisbon

Our client is a world‑leading outsourcing company providing services related to customer/technical support and content moderation. Since its establishment, they have consistently and successfully fulfilled their mission of creating inclusive and differentiated teams of experts providing help for customers across many other professional domains.

• Support Turkish‑speaking clients of the biggest social media platform in the world.
• Provide technical support designed in a B2B approach to adapt to company customers’s needs to sustain and expand their businesses as social media content creators.
• Provide support via multiple communication channels (phone or email).
• Provide pre and post‑sales support for all self‑service products.
• Provide product and tool support to improve clients experience.
• Identify trends and solve problems facing multiple SMB clients.

• Fluency in Turkish (must be at least C1).
• Communicative level of English (at least B2).
• Ability to communicate clearly and effectively.

• Base salary: 1360 euros gross.
• Accommodation provided by the company in Lisbon (discounted).
• Relocation package for candidates from abroad.
• Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal).
• Private health insurance after contract signature (additionally to the standard insurance).
• Airport pick‑up and administrative assistance with your registration in Portugal.
• Reimbursement of your initial flight expenses after 9 months of successful integration.
<>Yearly complementary two‑way flight ticket to any country within the EU.
• Accommodation in one of our company’s shared apartments.
• Free Portuguese lessons, sports activities, cooking lessons and much more.

When you apply for this vacancy, you are agreeing to our Privacy Policy and consenting that we process your personal data. We might share your CV directly with our client for the purpose of recruitment.

Customer Support Agent with German in Portugal – No Experience Needed: Training Provided

• Contact with car customers, by phone, chat, and email in German.
• Arranging service appointments with service centers and dealers.
• Communication with dealers.
• Guarantee cases, towing assistance, professional management of service changes, adjustments and any other customer concerns.

• Fluency in German (must be at least C1).
• Communicative level of English (at least B2).
• You live in Portugal or you are ready to relocate.
• Ability to communicate clearly and effectively.

• First contract for 12 months, it is possible to sign a permanent one after 2 years (or renewing the previous one).
• Public and private health insurance provided by the employer.
• Airport pick‑up and administrative assistance with your registration in Portugal.
• Refund of the flight expenses after 9 months after the 1st day of hiring.
• Fully paid accommodation in the city.
• Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support Agent with Dutch in Portugal – No Experience Needed: Training Provided

• Contact with car customers, by phone, chat, and email in Dutch.
• Arranging service appointments with service centers and dealers.
• Communication with dealers.
• Guarantee cases, towing assistance, professional management of service changes, adjustments and any other customer concerns.

• Fluency in Dutch (must be at least C1).
• Communicative level of English (at least B2).
• You live in Portugal or you are ready to relocate.
• Ability to communicate clearly and effectively.

• First contract for 12 months, it is possible to sign a permanent one after 2 years (or renewing the previous one).
• Public and private health insurance provided by the employer.
• Airport pick‑up and administrative assistance with your registration in Portugal.
• Refund of the flight expenses after 9 months after the 1st day of hiring.
• Fully paid accommodation in the city.
• Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number and personal email address.

When you apply for this vacancy, you are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.