Customer Service Agent Porto

Customer Service Agent
Porto
Porto, Porto District, Portugal

Role Description

This is a
- time role for a Customer Service Agent (Phone/Messaging/Email) - French at Kyniska, based in Porto. The role is hybrid, implying that some work from home is acceptable. The Customer Service Agent will handle daily customer interactions through phone, messaging, and email, ensuring customer satisfaction and resolving issues effectively. Responsibilities include responding to inquiries, managing customer accounts, and providing excellent customer experience.

Qualifications

• Customer Service Representatives, Customer Support skills
• Experience in Customer Satisfaction and Customer Service
• Skills in managing Customer Experience
• Excellent communication skills in both French and English
• Ability to work in a hybrid environment
• Strong
  - solving skills and attention to detail
• Previous experience in a similar role is an advantage
• Bachelor's degree or equivalent experience in relevant field