Customer Service Agent With Czech Language Lisboa

Customer Service Agent With Czech Language
Lisboa
Lisboa, Lisboa, Portugal

Description

Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9. 000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets. Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector, with plenty of growth opportunities. As a Technical Support Specialist, You will be responsible for delivering exceptional technical support to our Enterprise customers. Your role encompasses problem identification, investigation, and resolution, both over the phone and through
- based channels. Taking ownership of new cases and escalations promptly and proactively addressing customer satisfaction concerns before they escalate into problems. Assisting Enterprise customers, partners, and fellow engineers. Defining the scope of customer issues and support boundaries by gathering relevant information. Conducting thorough research to investigate problems, with the option to collaborate with other teams. Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed. Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed. Ensuring that each support request you handle adheres to our clients Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.

Requirements

Fluent level of written and verbal communication skills in Czech and good command of English (B2 Level);Willing to start an international experience – work abroad;Excellent communication and interpersonal skills and team spirit;Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online.

Offer

Relocation package: Accommodation option in a shared apartment with your own room (all expenses covered including cleaning)Initial flight expenses refund &
- up at the airport Support with legal registration, tax number, residence papers
Free annual flight to your home country
Competitive salary + Performance-based bonus Private health insurance after 6 months of employment
Free Portuguese language courses, water sports, soft trekking, and much more
International career in a multicultural environment
Possibility of cooperation with leaders in various industries
Intensive training and familiarization phase
Ample opportunity to grow and evolve within our organization

Conocimientos:Problem-Solving, Communication, Team Work