Customer Service Assistant

Customer Service Assistant
Viseu
Viseu, Viseu District, Portugal

Job Description:

• Remote Work in Portugal
• Working Hours: 40h/week, 8h/day (1h lunch break) (5 days/week with 2 days off)

Join a team that values diversity, fosters collaboration, and empowers employees to shape the future of technology. Here you'll find endless opportunities for growth, a culture that celebrates individuality, and the chance to make a real difference in the world.

You will:

• Back-office tasks with occasional outbound calls
• Handle customer inquiries regarding payments, refunds, VAT adjustments, invoice amendments, credit/debit memos, and reconciliation with care and efficiency
• Provide assistance to Sales, Sales Support, and Order Management daily, ensuring smooth operations, addressing customer inquiries, and managing escalations across all