Customer Service Associate

Customer Service Associate
Viseu
Viseu, Viseu District, Portugal

Learn About Knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first
- label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a
- edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage
-
- use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2. 5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of
- driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the role

We are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

• Book home consultations, ensuring efficiency;
  
  
  
  
• Handlingemails and calls related to home consultations;
  
  
  
  
• Registration and management of appointment requests;
  
  
  
  
• Controlling and monitoring of home consultations activity in real time;
  
  
  
  
• Coordinate appointments with the triage team and doctors;
  
  
  
  
• Provide feedback to other teams;
  
  
  
  
• Ensuringa positive experience for doctors, customers, and partners;
  
  
  
  
• Clarificationon knok subscription plans

About you

To be considered for this role, here are the skills we're looking for:

• Computer skills and good ability to use different tools simultaneously;
  
  
  
  
• Good communication and argumentation skills;
  
  
  
  
• Team spirit;
  
  
• Time flexibility, namely for shifts (24h);
  
  
  
  
• Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
  
  
  
  
• Good level of
  English, spoken and written.

Nice to have:

• You have previously worked in customer service and/or health care companies
• Worked in a fast paced, growing environment, preferably in a technology company
• Previous experience in working with healthcare and insurance providers.