Customer Service Associate

Key Responsibilities

• Respond to customer messages in a timely and helpful manner
• Identify and resolve customer issues or elevate when necessary
• Communicate effectively with internal teams to follow up on customer needs
• Maintain detailed records of customer interactions
• Ensure consistent and professional service in every interaction

Qualifications & Requirements

• Previous experience in customer service is an advantage
• Experience in Online Gaming, i
  Gaming (slot / casino) is strongly preferred
• Fluent in English and Portuguese
• Deep understanding of slot operations, game launches, and promotional cycles
• Excellent problem solving and resourcefulness—able to resolve slot and operational issues in a timely manner
• Ability to balance player satisfaction, compliance, and operational efficiency

Job Type: Full-time

Pay: From 1, 000. 00€ per month

Application Question(s)

• Are you a native Portuguese speaker?
• Do you have any relevant experience in i
  Gaming or the casino industry?
• Describe your right to work in the county you're residing in

Experience

• Customer Service Associate: 2 years (Preferred)

Language

• English (Preferred)