Customer Service Consultant Lisboa

Customer Service Consultant
Lisboa
Lisboa, Lisboa, Portugal

3 days ago Be among the first 25 applicants

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As a global leader in
-
- end customer experience (CX) products and solutions, Foundever partners with the world’s
- loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100, 000 people around the globe – working from home or from one of our CX hubs – we securely connect
- loved brands with their customers over 4. 5 million times every day in 50+ languages. Whether digital or
- based, our solutions deliver a competitive edge across all customer touchpoints. Our
- winning culture is built on 35+ years of
- leading experience and commitment to improving the employee experience.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide assistance to an international company that supports all over the world
• Being part of a team specialized in offering support through written and phone communication
• Adapt easily to different scenarios and constant updates like aviation demands nowadays
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Italian (B2)
• Ability to adapt to a challenging software system.
• Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages
• Paid professional training
• Relocation package and signing bonus
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Sitel
  Fit wellness program
• Job stability
• Life-long skills and experience

Join the #Foundever
Life

Apply today at daniele. iobbi@foundever.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Outsourcing and Offshoring Consulting

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