Customer service (Czech) Lisboa

About the Role

We are seeking dedicated Czech-speaking professionals to join our international customer service team. This remote position offers an excellent opportunity to work with a global organization while providing exceptional customer support.

• Contract: Permanent (3 months trial period)
• Start Date: January 30, 2025
• Schedule: Monday to Sunday - 24/7 (Rotative Shifts)

Compensation Package

• Base Salary: 890 (paid over 14 months)
• Christmas Bonus: 80 (paid over 12 months)
• Daily Meal Allowance
• Health Insurance
• Remote work setup assistance

Key Responsibilities

• Handle customer inquiries through multiple channels
• Provide product information and technical support
• Process and document customer interactions
• Maintain high customer satisfaction levels
• Follow established procedures and guidelines
• Meet quality and performance metrics

Required Qualifications

• Professional English proficiency
• Strong communication abilities
• Customer-oriented mindset
• Problem-solving skills
• Ability to work in rotating shifts
• Self-motivated with ability to work independently