Customer Service Engineer Spain / CT BA OESL Leça do Balio

Customer Service Engineer Spain / CT BA OESL
Porto
Leça do Balio, Porto, Portugal

Job Description

As a Customer Service Engineer, you will be the initial quality interface for the relevant customer plants. Your main tasks and responsibilities will be:

• Establish a trusting relationship with the customer plant engineering, line operations, quality departments, logistics departments, and customer service organization in all assigned customer plants
• Operate as the initial direct contact and response person to customer's complaints/0-km issues
• Perform regular proactive visits to relevant customer locations at a frequency agreed with the customers
• Coordinate activities of external quality service providers
• Contribute to problem solving and strategic quality improvement activities with international teams
• Support evaluation of customer plant's perception of CT OESL’s quality performance

Additional Information

What we offer?

• Compensation package - 14th salaries plus performance bonus
• Lunch Allowance - in line with local regulation
• Flexibility - Flexible schedule, hybrid work
• Home-Office - Employees receive 1. 00€ net for each Home-Office day, paid monthly
• Work Abroad - Possibility to work abroad within the EU for 20+20 days per year (two different countries)
• Vacation days - 22 days per year + 3 extra days the following year (considering absenteeism). Seniority days added starting from 3 years in the company
• Referral Bonus - A bonus of 500€ or 750€ (depending on the seniority of the candidate) is paid for each referral

Ready to drive with Continental? Take the first step and fill in the online application.

Qualifications

• Graduate in automotive engineering, mechanical/electrical engineering or equivalent education as a technician
• More than 5 years of professional experience in automotive business with direct international OEM customer contact
• Basic knowledge of general quality methods and tools
• Planning and organizational skills
• Fluent in English and Spanish (written and spoken), good command of German is considered a plus
• Willingness to travel frequently and on short notice

Applications from severely handicapped people are welcome.

Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2022, Continental generated sales of €39. 4 billion and currently employs around 200, 000 people in 57 countries and markets.

The Conti
Tech group sector develops and manufactures environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture, and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber, ” the group sector draws on its
- standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.