Customer Service Expert – Airline Industry

Customer Service Expert – Airline Industry
Lisboa
Lisboa, Lisboa, Portugal

Location: Lisbon, Portugal

Schedule: Full-time, rotational shifts (Monday to Sunday, between 07:00 and 24:00)

Languages required: Polish (C1) + English (B2)

About the Role

We are looking for a Customer Service Expert to join an international team supporting a major Portuguese Airline Company with more than 70 years of history and recognized as one of the safest carriers in Europe.

In this role, you will ensure a professional, friendly, and efficient customer experience by assisting passengers via phone and email, handling inquiries about flights, services, and loyalty programs.

Your Responsibilities

• Deliver excellent customer service in Polish and English via phone and email
• Resolve customer doubts regarding products, services, reservations, and
  - related matters
• Support inquiries related to the frequent flyer program
• Track and follow up on customer requests and provide updates
• Register interactions and outcomes in the internal system
• Manage offline tasks, including forms, emails, tickets, and administrative
  - ups
• Meet productivity and customer satisfaction targets
• Escalate critical issues when necessary

Training

• Intensive training period of approximately 20 working days (8 hours/day)

Training is compensated upon successful completion.

Employment Conditions

• 40 hours/week, rotational shifts
• Portuguese public holidays apply;
  
  
  
  working on a holiday grants a compensatory day off
• Vacation days according to Portuguese law (up to 20 days in the first year, then 22)
• Access to:
• Holiday and Christmas bonuses, paid monthly
• Meal allowance (paid by card)
• Health insurance from day one (after contract signature)
• Accommodation option in a
  - provided shared apartment (for candidates living 100+ km away)
• Trial period: 1 month
• Workplace located in Lisbon (modern office, cafeteria, common areas, and good public transport access)

Compensation Package (Example)

Monthly gross cash compensation: approx. €1, 050 – €1, 306, depending on accommodation option

Meal allowance: €7/day

Who We're Looking For

• Native or fluent Polish speaker
• Good level of English
• Strong communication skills
• Customer-service mindset
• Ability to work in a
  - paced environment
• Willingness to relocate to Lisbon if needed

Why Join the project

• Work for a respected, historic European airline
• International team and multicultural environment
• Career growth opportunities
• Modern workplace in the heart of Lisbon
• Training and ongoing support
• Possibility of
  - provided accommodation

Starting date : December 8th, 2025

You can apply directly via this link :

Job Type: Full-time

Ability to commute/relocate:

• Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Polish fluent (C2) (Required)
• English (B2) (Required)

License/Certification:

• work permit in Portugal (Required)