Customer Service For A Medical Device Company - German Speaker In Lisbon Lisboa

Customer Service For A Medical Device Company - German Speaker In Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you interested in medicine and passionate about helping people? Would you like to make a difference in the lives of individuals with diabetes by supporting them with innovative medical devices? This is your chance to join an international team in Lisbon and grow both personally and professionally.

Your responsibilities and impact as a Customer Service Agent will be:

• Assisting customers with inquiries about the Omnipod Insulin Management System

• Handling inbound calls and managing product orders

• Coordinating product shipments to customers

• Providing empathetic support and clear guidance to resolve issues

• Encouraging proper and consistent product use for improved quality of life

Skills, experiences and interests you need to succeed in this role:

• Native-level German and good English skills

• Interest in medicine and motivation to support people with health conditions

• Strong listening and communication skills

• Empathetic, proactive, and able to work at a fast pace

• Enthusiasm for intercultural communication and expatriate life

• Willingness to relocate to Portugal for an international career

• Valid Portuguese work permit (required)

What’s in it for you?

• Contract type: 6-month or 1-year renewable contract

• Working hours: Full-time (40h/week), rotating shifts (24/7 including nights)

• Salary package (two options):
  • With accommodation (shared flat, bills included): €1230 gross/month

  • Without accommodation: €1612 gross/month

Additional benefits:

• Reimbursement of initial flight expenses after signing the contract

• Airport
  - up upon arrival

• Yearly return flight to your home country (within the EU)

• Assistance with paperwork,