Customer Service for Banking industry - English speaker in Lisbon

Customer Service for Banking Industry – English Speaker in Lisbon

Join to apply for the Customer Service for Banking industry – English speaker in Lisbon role at TP!

Are you passionate about delivering exceptional customer support and making a real impact? As an Operations Customer Expert, you’ll be the first point of contact for our customers – whether it’s via phone, email, or chat – resolving enquiries quickly and effectively.

What is waiting for you:

• Work location: Lisbon – one of the best and sunniest places to live in Europe
• Health insurance from day one in the company
• Ongoing certification and training opportunities
• Refer a Friend Program with attractive incentives
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more

What you'll be doing at TP Portugal:

• Resolve a wide range of customer queries via chat, call, or email, aiming for
  - contact resolution while providing an excellent experience
• Own customer issues
  -
  - end, including complex cases, while building trust and embodying the company’s values
• Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail
• Identify and assist vulnerable customers, making necessary adjustments and escalating when needed
• Coach teammates and provide feedback to improve training and processes
• Remain flexible and responsive to changing business and customer needs

There will be big smiles if you:

• C1/C2 level of English and at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad
• Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months)
• Experience in practicing excellent customer service principles
• Prior demonstrated experience of working to targets

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries: Outsourcing and Offshoring Consulting

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