Customer Service for Banking industry - English speaker in Lisbon Lisboa

Customer Service for Banking industry - English speaker in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Customer Service for Banking industry - English speaker in Lisbon

Customer Service for Banking industry - English speaker in Lisbon

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TP Portugal counts with a workforce of 14 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Join us!

Are you passionate about delivering exceptional customer support and making a real impact? As an Operations Customer Expert, you’ll be the first point of contact for our customers – whether it’s via phone, email, or chat – resolving enquiries quickly and effectively.

What is waiting for you:

• Work location: Lisbon – one of the best and sunniest places to live in Europe;
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’ll be doing at TP Portugal

As a English-speaker Customer Service for Banking industry, you will:

• Resolve a wide range of customer queries via chat, call, or email, aiming for
  - contact resolution while providing an excellent experience;
• Own customer issues
  -
  - end, including complex cases, while building trust and embodying the company’s values;
• Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
• Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
• Coach teammates and provide feedback to improve training and processes;
• Remain flexible and responsive to changing business and customer needs.

There will be big smiles if you

• Excellent written and verbal level of English (C2) with experience in customer service or banking/insurance in Ireland;
• Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
• Experience in practicing excellent customer service principles;
• Prior demonstrated experience of working to targets.

TP is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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