Customer Service for Claims - French speaker (F/M/D) Lisboa

Customer Service for Claims - French speaker (F/M/D)
Lisboa
Lisboa, Lisboa, Portugal

Job Description

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together
TM?

As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.

Position Summary

We’re looking for a passionate and energetic Customer Service Representative (CSR) to join our team! In this role, you’ll be the key point of contact for internal teams —managing product complaints information, and liaising with internal cross functional teams to secure quality data for QA/RA.

As a CSR, you’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a
- oriented mindset. Your ability to stay organized, proactive, and focused on service quality will make you an invaluable part of our team.

Essential Functions

• Receive, check, process and close complaint files relating to defective products
• Transcribe/translate data into English
• Ensure record accuracy by maintaining data integrity during the data entry process
• Collaborate
  - functionally with international Customer Service and QA complaint analysts
• Identify and suggest process improvements and contribute to knowledge base updates
• Support fellow Customer Service team members as required
• Follow up on all open internal complaint and claim cases within given SLA
• Apply proper complaint handling procedures and understand stakeholder roles

What We Need

Education, Experience and Eligibility:

• Minimum 2+ years professional experience in an administrative position
• Proven track record driving process improvement initiatives
• Good command of Pack Office tools
• Legally eligible to work in EU
• Fluency in French and proficiency in English are mandatory requirements.
• Available to travel within EU for training as required

General Skills and Competencies:

• Experience working with ERP systems: Oracle, Salesforce preferable.
• Strong command of MS Office Suite incl Share
  Point, MS 365 and Teams.
• Accurate and timely execution with a
  - based approach.
• Multi-task, embrace change and innovate in a
  - paced environment.
• Analyze data to identify trends and root cause issues.
• Adapt in a dynamic work environment and make independent decisions.
• Versatility, attention to detail, organisational skills, and
  - work spirit.
• Represent the company professionally, ethically, and morally demonstrating cultural awareness, always.
• Work closely with regional and global teams to optimise processes and improve systems

What We Offer

• You’ll be part of a global team of more than 9, 000 dedicated employees who are empowered to create better together every day on a worldwide scale.
• You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
• You’ll enjoy a comprehensive and competitive benefits package.
• Access professional development opportunities and career growth within a global corporate structure.
• Enjoy stability and resources provided by a
  - established, fast growing multinational company.
• Work in a desirable,
  - established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport.
• You’ll work hard and have fun doing it!
• You will be recognized for your engagement.
• Hybrid office/ remote home office regime.

• If you are a motivated professional with admin experience in medical tech, we encourage you to apply and become part of our fast growing, dynamic team!

Kindly upload your English resume.

About Enovis
TM

Enovis Corporation (NYSE: ENOV) is an
- driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.