Customer Service for Content Creators - English speaker in Lisbon

Customer Service for Content Creators - English speaker in Lisbon

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You will play a pivotal role in supporting Content Creators and Influencers across leading social media platforms, empowering them to optimize their experience and grow their online presence. Will have the opportunity to build strong, trusting relationships with Content Creators, helping them achieve their goals and enhance their overall user experience.

What is waiting for you

• Work location: Lisbon – one of the best and sunniest places to live in Europe;
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’ll be doing at TP Portugal

As an English-speaker Customer Service for Content Creators, you will

• Assist influencers with account management, subscription services, technical troubleshooting, and effective use of platform tools to help maximize their reach and engagement;
• Make outbound calls and personalized
  - ups to ensure creators clearly understand available tools, services, and support, fostering a
  - touch support experience;
• Offer
  - depth support for content creation, marketing, and engagement tools, helping creators and SMB clients optimize strategies and enhance user experience;
• Identify recurring issues across creators, provide
  - driven solutions, and share actionable insights to improve content performance and audience growth.

There will be big smiles if

• Excellent written and verbal level of English (C2);
• Ability to multitask and work under pressure.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Outsourcing and Offshoring Consulting

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