Customer Service for Content Creators - English speaker in Lisbon Lisboa

Overview

Customer Service for Content Creators - English speaker in Lisbon

Join to apply for the Customer Service for Content Creators - English speaker in Lisbon role at TP.

TP Portugal counts with a workforce of 14 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us!

What you’ll do

You will play a pivotal role in supporting Content Creators and Influencers across leading social media platforms, empowering them to optimize their experience and grow their online presence. You will build strong, trusting relationships with Content Creators, helping them achieve their goals and enhance their overall user experience.

What’s waiting for you

• Work location: Lisbon – one of the best and sunniest places to live in Europe
• Health insurance from day one in the company
• Ongoing certification and training opportunities
• Refer a Friend Program with attractive incentive
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more

What you’ll be doing at TP Portugal

As an English-speaker Customer Service for Content Creators, you will:

• Assist influencers with account management, subscription services, technical troubleshooting, and effective use of platform tools to help maximize their reach and engagement
• Make outbound calls and personalized
  - ups to ensure creators clearly understand available tools, services, and support, fostering a
  - touch support experience
• Offer
  - depth support for content creation, marketing, and engagement tools, helping creators and SMB clients optimize strategies and enhance user experience
• Identify recurring issues across creators, provide
  - driven solutions, and share actionable insights to improve content performance and audience growth

Requirements

• Excellent written and verbal English proficiency
• Ability to multitask and work under pressure

Company information

TP is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.

Seniorities and Employment

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring Consulting