Customer Service For Electronic Devices (German Speaker) - €1.040 A Month Lisboa

Customer Service For Electronic Devices (German Speaker) - €1.040 A Month
Lisboa
Lisboa, Lisboa, Portugal

**Cluster is a dynamic hub with big aspirations. ****Why do we say that? **We began with just three visionaries in 2020, and today, we've flourished into a team of over 300 professionals across our four offices in Lisbon. Now, we're extending our reach to Barcelona and building a team to serve markets across Europe, including Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and our beloved Portugal. More than a company, Cluster is committed to nurturing growth opportunities for its team members. Without our dedicated team, none of this would be possible. Since our inception, we've fostered a
- knit culture, and we intend to uphold this spirit as we welcome new members into our fold. At Cluster, you're not just an employee - you're a valued team member contributing to our collective growth, including your own. We're seeking dynamic and passionate individuals fluent in multiple languages to join our team, deliver exceptional customer experiences, and help foster a positive workplace environment. **About The Role**:
- Provide outstanding technical support by addressing inquiries about our product, hardware, or software issues, troubleshooting methods, and managing repair requests, coordinating with our repair network. - Address and resolve customer complaints efficiently, striving to enhance satisfaction. - Process and record customer and internal requests, orders, tickets, etc. , adhering to defined time limits. - Maintain respectful communication in all interactions, following established procedures and policies. - Provide feedback to enhance processes and actively engage in finding solutions. **What We Expect From You**:
- Excellent communication skills and a strong
- oriented mindset. - Positive attitude, customer satisfaction orientation, and proactive approach. - Ability to deliver results independently and adapt in various situations. - Ambition to collaborate with team members and share experiences. - Well-organized with a strong work ethic and integrity. - High school diploma or higher education. - Minimum of 1 year of Customer Support/Technical Support experience. - Reliable, professional, and progressive mindset. - Nice-to-have: 6 months' experience in a Technical Support role. - Fluent in German (C2 level). - Proficiency in English at a B2 level. **What You Can Expect From Us**:
- Fully paid onboarding period (one month) after successful completion of training. - Professional career progression and support throughout your development. - A multicultural and diverse environment with an outstanding workplace culture. - Team-building activities organized by Cluster and its team members. - Competitive
- level salary package, including transportation allowance. - Performance bonuses. - All necessary equipment provided by the company. - Private medical insurance provided after the probationary period. - Location: Lisbon (on-site in Saldanha + Hybrid). - Contract Type: Permanent. - Start Date: ASAP. - Job Type: Full Time (Monday to Saturday). **Job Types**: Full-time, Permanent
Pay: 1, 510. 00€ - 1, 750. 00€ per month
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)**Language**:
- German (required)