Customer Service for Instapro Group – German speaker Lisboa

Customer Service for Instapro Group – German speaker
Lisboa
Lisboa, Lisboa, Portugal

Customer Service for Instapro Group – German speaker

As a Customer Service Representative, you’ll manage customer requests through email, chat, and phone. You’ll handle
- office tasks, make outbound calls to support customer success, and keep accurate records in the CRM. Meeting goals, following company policies, updating management, and escalating issues when needed are key parts of the role.

Our Client

Instapro Group is a company in Europe & Canada’s leading building & home trades marketplaces.

What you'll do

• Respond to customer requests through multiple channels such as email, chat, contact forms, and phone calls;
• Handle
  - office activities, including making outbound calls as needed;
• Make proactive outgoing calls to promote products, ensure customer success, gather feedback, and support company goals;
• Maintain accurate and
  -
  - date customer records using the internal CRM system;
• Meet objectives, comply with policies, and adhere to deadlines set by management;
• Provide regular updates to management on daily activities and escalate inquiries to the appropriate teams when necessary.

What you'll need

• Native level written and verbal communication skills in German;
• Excellent verbal and written communication skills in English;
• Education and experience: 3+ years of business experience, including at least 2 years of experience in a Customer Service department with a proven track record of success (nice to have);
• Focus on achieving quality results and meeting assigned tasks, coupled with an eagerness to learn and improve;
• Commercially minded,
  - friendly, professional, and results oriented, demonstrating a strong commitment to customer satisfaction;
• Strong
  - around skills in administrative and organizational tasks, with general computer knowledge (Google Docs, Google Sheets, Salesforce) and internet proficiency.
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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