Customer Service For Intercontinental Hotels - French Speaker Lisboa

Customer Service For Intercontinental Hotels - French Speaker
Lisboa
Lisboa, Lisboa, Portugal

Passionate about travel and tourism?

Join the international customer service team in Lisbon and help travelers enjoy smooth and unforgettable journeys. Work with one of the world’s leading hotel groups and assist French-speaking customers with their bookings. Your responsibilities

• Assist customers during the booking process (modifications, cancellations, new reservations).

• Provide guidance, instructions, and proactive solutions for travelers.

• Follow up during vacations, ensuring issues are resolved, including refunds when needed.

• Support and expand the client network by delivering excellent service.

• Manage qualified lead generation to improve customer experience.

• EU citizenship or valid Portuguese residency card.

• Native-level French and good English skills.

• Passion for travel and the tourism industry.

• Motivated, committed, and
  - oriented.

• Excellent communication and listening skills.

• Contract : Long-term
  - term, renewable annually.

• Working hours : Full-time (40h/week), rotating shifts from Monday to Sunday, 7AM–7PM.

• Salary options :
  • With accommodation (shared flat, all bills included): €1, 040 gross/month

  • Without accommodation: €1, 240 gross/month

• Reimbursement of initial flight expenses after 9 months.

• Airport
  - up upon arrival.

• Annual return flight to your home country (within the EU).

• Support with paperwork,