Customer Service for Salt – Italian speaker Lisboa

Customer Service for Salt – Italian speaker
Lisboa
Lisboa, Lisboa, Portugal

Are you looking for a promising career as a Customer Service Representative for Salt? Do you have natural communication and
- solving skills? Then, you are the one we are looking for!

In this role, you will provide friendly and personal customer service to customers over the phone and via email in Italian. Also, you will have the opportunity to work in a
- growing and multicultural environment.

We will provide you with intensive training and give you the right tools to grow within our international company. Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Salt is one of the largest telecommunications service providers in Switzerland. Almost 1000 employees nationwide take care of over 2 million customers daily. The company offers an innovative range of products and services with a special focus on mobile communication – calls, SMS and
- speed Internet for private and business customers, as well as fixed land lines for business customers.

What you'll do

• As a Customer Service Representative for Salt, you’ll provide customer service with the highest level of kindness and professionalism;
• Assist, by phone or email, any of the customer’s questions and concerns regarding the products, contract issues and mobile bundle;
• Answer to payment transactions and invoice queries;
• Advice on current mobile phones, as well as give technical support;
• Advice to existing and potential clients on tariffs and current offers;
• Provide recommendations on additional options and do a reliable management of customer data.

What you'll need

• Native or near native Italian speaker;
• Proficient oral and written communication in English (minimum B2 level);
• Excellent communication skills as a Customer Service Representative for Salt;
• Customer-oriented;
• Pro-active in promoting effective problem solving;
• Ability to build and maintain positive relationships with customers.

Benefits

• International career in a multicultural environment;
• Stable work as a Customer Service Representative for Salt and career progression;
• Meritocratic environment;
• Employees empowerment and value;
• Intensive training and familiarization phase;
• Ample opportunity to grow and evolve within our organization;
• Accommodation in a room of a Teleperformance apartment;
• Free annual flight to the homeland;
• Health Insurance since day one in the company;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, water sports, soft trekking and much more.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14, 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

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