Customer Service For Taxi App (Dutch Speaker) Lisboa

Customer Service For Taxi App (Dutch Speaker)
Lisboa
Lisboa, Lisboa, Portugal

We all enjoy getting from one location to another swiftly, of course. Would you like to work for a reputable cab service app to improve the trips of customers? Then apply right away! Your responsibilities and impact as a customer service agent will be:

• Being a mentor to consumers in different fields (there are several projects)

• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via
  - mail or social media

• Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience

• Being in contact with other departments and redirecting related cases and issues to related departments

Skills, qualifications and interests you need to succeed in this role:

• Speak a native level of Dutch and at least a B2 level in English

• Know the value and impact that a good customer experience can create

• Are an attentive listener, comfortable and skillful at communicating with people

• Enjoy being energetic, innovative and working proactively at a fast pace

• Get excited about intercultural communication and the expatriate lifestyle

• Are already living in or willing to relocate to Lisbon for an international career and life experience

What’s in it for you?

• Type of Contract: A
  - term contract that is renewable every year.

• Working Hours: Full time (40h/week, 8h/day) in rotative shifts (Mon-Sun, 7 AM – 9 PM)

• Training: Have a
  - start your career with the intensive training that the company offers to their new employees.

Salary Conditions(*): You have 2 options:

• Including free accommodation (shared flat, all bills included): 1040€ gross/month

• Excluding accommodation: 1298€ gross/month

(*) Compensation during training period if successful (5-20 working days): nearly fully paid

Relocation Package for International Candidates:

• Reimbursement of your initial flight expenses after 3 months

• Help in paperwork, opening