Customer Service for Travel Industry -... LISBON Lisboa

Customer Service for Travel Industry -... LISBON
Lisboa
Lisboa, Lisboa, Portugal

Customer Service for Travel Industry – German speaker

Are you a travel lover looking for a bright job opportunity as a Customer Service for Travel Industry with German?

As a customer service representative, you’ll be helping travelers find, plan, and book their flight and/or hotel. Ensure a
- free and efficient travel experience!

Step into TP Portugal and give your career clearance for Takeoff!

We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.

Our client

As part of American Express Global Business Travel, our client offers travelers, travel managers and travel coordinators an incomparable value for money, a unique selection and compelling ease of use. Last year, our client enabled 14 million business trips. As a travel management company, it accompanies its customers every step of the way in business travel planning.

What you'll do

• Greet and converse with client’s customers in a courteous, friendly and professional manner;
• Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
• Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
• Track and report call types and service issues.

What you'll need

• Fluent level of written and verbal communication skills in German;
• Good level of written and verbal communication skills in English (minimum B2);
• High School Diploma or higher (preferred);
• Excellent communication skills and social intelligence – empathy,
  - awareness, cultural sensitivity;
• Previous call center experience in sales and/or customer service capacity;
• Strong
  - based navigation skills;
• Flexible and quick learner, able to adapt continuously.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. With more than 12, 000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

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