Customer Service for Viaplay – Dutch speaker Lisboa

Customer Service for Viaplay – Dutch speaker
Lisboa
Lisboa, Lisboa, Portugal

Customer Service for Viaplay – Dutch speaker

As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat, and social media.

What you'll do

• Registration and Sign in: Guide users through account setup and login issues;
• Streaming: Troubleshoot streaming quality, buffering, or content playback problems;
• App & Device support: Provide assistance on compatibility, installation, and device settings;
• Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues;
• Pause and Cancellation: Assist with subscription pauses or cancellations;
• Feedback: Collect and communicate user feedback for platform improvements.

What you'll need

• Fluency in English (B2 level mandatory);
• High school diploma required;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information;
• Interest in Movies, Series, and Sports;
• Experience in Customer Service (preferred).

About Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14, 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

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