Customer Service - French And English Speaker (M/F/D) Lisboa

Customer Service - French And English Speaker (M/F/D)
Lisboa
Lisboa, Lisboa, Portugal

Your new Company

An
- driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looking for an Customer Service (m/f/d) - French and English Speaker.

Your new role

• Receive and process incoming customer orders accurately
• Communicate order and fulfillment issues to field Sales
• Ensure record accuracy by maintaining data integrity during the order entry process
• Manage orders from entry through delivery, resolving billing issues promptly
• Collaborate
  - functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
• Identify and suggest process improvements and contribute to knowledge base updates
• Support fellow Customer Service team members as needed
• Follow up on internal holds related to customer credits
• Apply proper complaint handling procedures and understand stakeholder roles
• Provide daily phone support and maintain voice communication activity

What you need to be successful

• Minimum 2+ years of experience in a customer service role
• Proven track record driving process improvement initiatives
• Must be legally eligible to work in EU and able to travel internationally
• Fully
  - lingual/fluency in English & French
• Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19)

What the company can offer you

• Hybrid working model;
  
  
• Annual Bonus;
  
  
• Meal Allowance;
  
  
• Health Insurance;
  
  
• Enjoy stabilityand resources provided by a
  - established, fast growing multinational company.